Frequently Asked Questions

Complete Process

What does the complete process for a custom play area look like from start to finish?

Here at Intermountain Playscapes, we try and make the experience from vision to reality as easy, quick, and seamless as possible for you. Our process can be described in the steps below:

  1. Initial Play Area Design. In this step, we gather all the information needed for our master designers to draw out your vision. This information can be gathered by going here or done by talking to one of our sales representatives, who can be reached by following this link.

  2. Revisions and Finalizing Design. We understand how things can change within the creative process, so, if the initial design is not quite right, we will change it and adjust it till you do feel confident that the shown design is exactly what you are wanting for your space.

  3. Quote. From the finalized design, we can then be able to give you a quote of what shipping, building, and, if needed, installation will cost. Further adjustments can be made here as well to account for budget.

  4. Deposit and Building. All play structures we build require a 60% deposit to secure your location in our schedule and for us to start building. After the start of production, we will finalize color scheme, provide progress pictures, and status updates on your play structure.

  5. Shipping. Once building has been completed and final photos have been shared, it is time for shipping. We use a reputable freight broker so that your play structure comes to you undamaged. If for some reason, something comes to you damaged, we will be happy to help to fix it or make it right. Shipped with the structure will also be all necessary hardware for installation. Client must be present at time of arrival.

  6. Installation. If professional Intermountain Playscapes installation has been agreed on in the contract, we will contact you about our arrival date and dates of installation. If professional Intermountain Playscapes installation was not part of the contract, we will provide custom installation videos for you to be able to watch and follow to install the entire structure. Your sales representative can also serve as a resource for questions along the way.

What does the complete process for a pre-fab kit playground look like from start to finish?

This process is designed to be as simple and easy as ordering your favorite shoes online.

  1. Ordering Kit and Options. Click here to choose which of the kits you are interested in. Options for colors and additional add-ons are also available before check out. Our sales representatives are available for assistance in the case that you have questions about the options available.

  2. Check Out. When options are chosen and ordering is completed, an cart option will be provided for you to continue to check out. Follow the prompts given to get final pricing with tax and shipping. Payment can be processed through either credit or debit card.

  3. Building and Shipping. With all things already provided during check out, we will give you status updates on your kit as it is built and shipped to you. Unlike our custom builds, kits are shipped with LTL shipping, so clients do not need to unload the delivery. The third-party shipping company will reach out to coordinate drop-off of the structure, and signing.

  4. Installation. Installation videos and instructions will be provided to you before the arrival of your pre-fab kit playground arrives. All hardware (screws, brackets, etc.) will be provided to you.

Orders and Designs

How do I go about ordering a custom playhouse or playground?

There are two ways to get started:

  1. Click the “Request a Quote” button in the top right corner or click here. This will take you to the “Custom Play Area and Themed Structures Design Request” form, where you will enter all of the necessary information needed by our master designers to design a playground specific to you and your vision. The more accurate the information, the more accurate the design will be. Once completed, one of our sales representatives will reach out to you concerning the next steps. Have fun sharing your ideas with us!

  2. You can also call, text, or email using the contact details at the bottom of the page. This will connect you with one of our sales representatives, who will get to you as soon as possible. They will run you through the questions to gather as much information as possible to hand over to our design team.

Will it cost me anything to get a playground design done?

The design fee is $50, payable by credit or debit card through a secure link provided by our sales team once we receive your design details. This fee covers the time our designers invest in understanding your vision, crafting a custom design, and producing a scaled elevation sketch and concept map. It also includes any adjustments or revisions you'd like after the initial draft, ensuring your design meets your expectations.

How long does it take to get my playground design back?

Typically, it takes about a week from design payment to delivery. Our creative process involves thoughtful research, planning, and attention to detail. This ensures that you are getting the highest quality design the first time.

What do I do if there is something I am wanting to change from my initial design information?

No worries! The sales representative you had spoken to earlier in the process can be able to relay that information on to our designers. As in every creative process, we understand how inspiration can come at any moment, and we are ready and willing to adjust accordingly.

Building, Shipping, & Installation

What is your typical lead time on a custom playground? Pre-fab kit playground?

Lead times vary depending on many different factors. Such factors include:

  • Time of Year

  • Project Scheduling

  • Amount of Structures Requested

  • Custom Work Needed

  • Weather

  • Etc.

With that said, typical lead times are around 6-10 weeks from deposit to shipment for custom playgrounds. Pre-fab lead times are typically around 2-3 weeks from purchase to shipment.

What if I want to change a part of the playground during time of production?

We understand that often things change and inspiration can strike at any time and we will try to accommodate those changes. However, depending its point of production, we cannot guarantee that changes can be made to the structure if it has reached a certain point without significant changes to timeframe and cost. All changes must be done with a sales representative and a change order document must be signed prior to official change.

When will I choose colors?

Colors for custom play areas will be chosen with your sales representative soon after finalizing the contract and receiving deposit. Due to these structures being made from wood, we typically use Behr wood stains for the best protective, durable, and aesthetically pleasing look. Color pallets will be provided to you by your sales representative.

What can I expect with shipping this large of a play structure?

We use a third party reputable freight shipping company for all shipments. Reason for doing so is that they will insure the freight load so in the case that something happens in route, you can be assured to still get the product you paid for.

However, with it being a custom shipment, you will be expected to unload it from the trailer without the help of the driver. We have taken this into account and have deconstructed your structure so that each piece can be moved easily with a team of 3-4 adults.

Client must be present at time of delivery.

If you have any additional questions on this process, feel free to ask your sales representative and they will be happy to help answer those questions.

Uh-oh! Something was damaged in transit. What should I do?

We work hard with our shipping partners to ensure your product is totally safe during transit. However, things can happen on the road and, unfortunately, some parts can get damaged. If that is the case, hold off signing the provided BOL document from the driver, make them aware of the damage, and contact your sales representative. Your load is fully insured by the carrier. Should any damage occur and you make this known when signing for the shipment, the carrier will cover any necessary fixes or replacements.

What if I did not see this before signing the paper? No worries! We want to do all we can for you. Contact your sales representative about getting a replacement or possible solutions to the damage. We will be glad to help you out to ensure that you get the product you paid for.

What help can I expect to receive in installation if I did not choose the professional installation?

We would never leave you hanging on this! In deconstructing your play area from our warehouse, we will personally film installation videos starring one of our many master carpenters explaining how to do each piece of the installation. Your sales representative will then order and name those videos for easy reference. The videos will be shared via Google Drive to you prior to the arrival of your playground.

If further assistance is needed in the installation process, your sales representative can be used as a resource to get help in that.